Shipping Policy

Thank you for shopping at jiuyuetangfu.com. We strive to ensure you have a smooth and satisfactory experience with your order, from processing to delivery. This Shipping Policy outlines important details regarding order processing, shipping methods, costs, and other related matters.

1. Processing Time

Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to meet your needs, with delivery times varying by method and destination:

Standard Shipping: 5-10 business days
Express Shipping: 2-5 business days
International Shipping: 10-20 business days (delivery time may vary based on your destination country/region)

3. Shipping Costs

Shipping costs are automatically calculated at checkout, based on your shipping location and the shipping method you select. Free shipping may be available for orders that meet a certain minimum purchase amount (details will be displayed at checkout).

4. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to check the status and location of your package at any time.

5. International Orders

For international customers, please note that you are responsible for any customs duties, taxes, or additional fees imposed by your country’s customs authorities. These charges are not included in the product price or shipping cost and will be collected by the customs office upon delivery.

6. Shipping Address

Please carefully verify your shipping address before placing your order. Jiuyuetangfu is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. You can reach us at yinghua100861@outlook.com, and we will assist you in resolving the issue promptly.